Last updated: May 2026

1. Who We Are

Streamline Design Ltd. is a registered building design firm specializing in custom timber frame, post and beam, and log homes. We are based in Abbotsford, British Columbia, Canada, and have been delivering award-winning home designs to clients across Canada, the United States, and internationally since 2004.

Our website address is: https://www.streamlinedesign.ca

This Privacy Policy explains what personal information we collect through our website, why we collect it, how we use and protect it, and the rights you have regarding your information. It applies to all visitors to our website, whether you are located in Canada, the United States, or elsewhere in the world.

2. Applicable Privacy Laws

As a British Columbia-based business, we operate in compliance with the following privacy legislation:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • British Columbia’s Personal Information Protection Act (PIPA)
  • Quebec’s Act respecting the protection of personal information in the private sector (Law 25), to the extent applicable

For visitors located in the United States, we endeavour to meet reasonable data privacy expectations consistent with applicable US state privacy laws. If you are a California resident, please refer to Section 11 for additional information.

For visitors located in the European Union or United Kingdom, we endeavour to handle your personal information in a manner consistent with the principles of the General Data Protection Regulation (GDPR) and UK GDPR, including collecting only what is necessary, retaining it only as long as needed, and honouring requests for access or deletion.

3. Information We Collect

Contact Form

When you submit an inquiry through our website contact form, we collect the following information:

  • Full name
  • Email address
  • Phone number
  • Project details (as provided voluntarily by you)

This information is used solely to respond to your design inquiry. It is not used for marketing purposes, shared with third parties for commercial use, or added to any mailing list.

Website Analytics — Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information automatically when you visit our site, including:

  • Pages visited and time spent on each page
  • General geographic location (country or city level, derived from IP address)
  • Browser type and device type
  • How you arrived at our site (e.g., search engine, direct link)

This data is aggregated and anonymized. We do not use Google Analytics to identify individual visitors, and we do not run any paid advertising or retargeting campaigns. Google Analytics data is processed by Google in accordance with their privacy policy.

Google Analytics is deployed through Google Tag Manager, a tag management tool that allows us to manage tracking code without directly modifying the website. Google Tag Manager itself does not collect personal information.

Google Search Console

We use Google Search Console to monitor our website’s performance in Google Search results. This tool provides us with aggregated data about search queries that lead visitors to our site, page indexing status, and technical site health. Google Search Console does not collect or store personal information about individual visitors to our website.

Cookies

Our website uses cookies — small text files stored on your device — to support basic website functionality and analytics. A cookie consent banner is displayed when you first visit our site, and non-essential cookies are only activated with your consent, in accordance with applicable Canadian privacy law.

The types of cookies we use include:

  • Essential cookies — required for the website to function correctly, including storing your cookie consent preference
  • Analytics cookies — used by Google Analytics to collect anonymized, aggregated data about how visitors use our website

We do not use advertising cookies, retargeting cookies, or any cookies associated with paid ad campaigns.

You can manage or withdraw your cookie consent at any time using the cookie settings option on our website, or by adjusting your browser’s cookie settings. Disabling analytics cookies will not affect your ability to use or browse the website.

Embedded Content

Some pages on our website may include embedded content from third-party sources, such as videos (e.g., YouTube) or maps (e.g., Google Maps). Embedded content behaves as though you have visited the third-party website directly. Those providers may collect data about you, use cookies, or track your interactions with the embedded content. We encourage you to review the privacy policies of any third-party platforms whose content appears on our site.

WordPress Platform

Our website is built on WordPress. WordPress may set technical cookies related to site functionality (such as session management) that do not contain personal information and are discarded when you close your browser. We do not operate a members’ area, user registration, or login portal on this website.

4. How We Use Your Information

We use the personal information we collect for the following purposes only:

  • To respond to your design inquiry or project request
  • To understand how our website is being used so we can improve it (via anonymized analytics data)
  • To monitor our website’s visibility and performance in search results (via Google Search Console)
  • To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to any third parties. We do not use your information for automated decision-making or profiling. We do not conduct email marketing campaigns.

5. Legal Basis for Processing

Under PIPEDA and PIPA, we collect, use, and disclose personal information only with your knowledge and consent, or as otherwise permitted or required by law:

  • Contact form submissions — collected with your implied consent at the time of submission, for the purpose of responding to your inquiry
  • Analytics and cookies — collected with your express consent through our cookie consent banner

For visitors in the EU or UK, our legal bases under GDPR are: legitimate interests (for responding to direct inquiries) and consent (for analytics cookies).

6. Third-Party Services

We use the following third-party services in connection with our website. Each operates under its own privacy policy:

  • Google Analytics — website traffic and behaviour analytics
  • Google Tag Manager — tag management (does not independently collect personal data)
  • Google Search Console — search performance monitoring (no visitor personal data collected)

Links to relevant privacy policies:

Google Privacy Policy: https://policies.google.com/privacy

Google Analytics Data Practices: https://support.google.com/analytics/answer/6004245

We do not use Meta Pixel, advertising networks, or any other third-party tracking tools beyond those listed above.

7. International Data Transfers

As a firm that serves clients in Canada, the United States, and internationally, we want to be transparent about how your information may be handled across borders.

Personal information submitted through our contact form is stored on our website server and handled by our team in British Columbia, Canada. Analytics data collected by Google may be processed on servers located outside of Canada, including in the United States, in accordance with Google’s privacy framework and data transfer commitments.

If you are located in the EU or UK, please be aware that your data may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. By using our website and submitting a contact form, you acknowledge this possibility. You may contact us at any time to request deletion of your information.

8. How Long We Retain Your Information

  • Contact form inquiries — retained for the duration of any business relationship and for a reasonable period thereafter (typically up to 3 years), in case of follow-up or reference
  • Analytics data — aggregated and anonymized website usage data is retained in accordance with Google Analytics’ data retention settings (default: 14 months)
  • Cookie consent records — retained as required to demonstrate compliance with applicable privacy law

We do not retain personal information beyond the period necessary for the purposes outlined in this policy, or as required by law.

9. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Our measures include:

  • Secure HTTPS encryption on our website
  • Limiting access to contact form submissions to authorized personnel only
  • Using reputable, industry-standard third-party platforms with their own robust security protocols

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify affected individuals and relevant authorities in the event of a breach that poses a real risk of significant harm, as required under PIPEDA and PIPA.

10. Your Rights

Regardless of where you are located, you have the following rights with respect to your personal information:

  • Access — you may request a copy of the personal information we hold about you
  • Correction — you may request that we correct inaccurate or incomplete information
  • Deletion — you may request that we delete your personal information, subject to our legal obligations to retain certain records
  • Withdrawal of consent — you may withdraw your consent to the use of analytics cookies at any time through our cookie settings
  • Objection — EU/UK visitors may object to processing based on legitimate interests

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 30 days.

11. Notice for California Residents (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale or sharing of personal information.

We do not sell or share personal information for cross-context behavioural advertising. For any CCPA/CPRA-related requests, please contact us using the details in Section 12.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Streamline Design Ltd.

#210 – 2553 Montrose Ave, Abbotsford, BC, Canada

Phone: 604-854-2966

Email: info@streamlinedesign.ca

Website: https://www.streamlinedesign.ca

You also have the right to file a complaint with the relevant privacy authority:

  • Office of the Privacy Commissioner of Canada (OPC): www.priv.gc.ca
  • Office of the Information and Privacy Commissioner for BC (OIPC BC): www.oipc.bc.ca
  • EU residents: your national data protection authority
  • UK residents: the Information Commissioner’s Office (ICO) at ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use, or applicable legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.

Continued use of our website following any update constitutes your acceptance of the revised policy.